At Zurich Insurance Company, the first claim was reported through our self-service module and subsequently settled with no hands involved.
Scalepoint’s automation module checks with a variety of configurable algorithms whether claimed goods, cost and other circumstances comply with Zurich's guidelines. If everything is in good order, the claim is processed, settled and closed automatically. As usual, customers receive their settlement in the branded online shop.
"With automated claims handling we reach an important milestone on our digital customer journey. The technology was easy and fast to implement, we plan to take further steps in this direction." – Ralph Echensperger, Chief Claims Officer and Member of the Management at Zurich
Image source: blueroom.zurich.com
