Gjensidige has chosen to expand its partnership with Scalepoint by adding AI Cost Control to property claims handling in Scalepoint HUB Property. The solution is already in use for motor and contents claims, and the expansion is a natural next step in a partnership that continues to deliver results.
"We've seen what automation does for our motor and contents claims – shorter processing times, lower costs and satisfied customers. It was a natural next step for us to bring the same value to property claims in collaboration with Scalepoint."
Anne Mieu Hung Ha
Claims Manager, Private Claims & Supplier Support at Gjensidige
Automation that frees up time and reduces costs
With AI Cost Control, rule-based processes evaluate and approve service partner quotes in real time – without manual intervention, unless the case requires it. This directly reduces processing time, lowers the average claim cost and frees up claims handlers for cases that cannot or should not be automated: the complex, the sensitive, those where the human touch makes a difference.
Customers feel it too – companies using the solution consistently see high NPS scores on automated claims.
Implementation is well underway, and we look forward to the next chapter in a partnership that has already delivered strong results.
About Gjensidige
Gjensidige is a Nordic non-life insurance company with roots dating back to 1816 and one of the region's largest players in non-life insurance. In Denmark, Gjensidige offers insurance to private customers, businesses and the public sector.
