Automate content claims from notification to replacement
Settle content claims and help your customers replace, repair or value lost or damaged items within minutes.
Benefits
Up to 14 % savings
Big cost savings with up to 14 % of your total claim spend on content claims.
+10-20 NPS (Net Promoter Score)
Smooth customer experience with easy online settlement of customer claims, exclusive discounts, and fast replacement.
+30 % STP (Straight Through Processing)
Increased productivity with an automated claims process ensuring any claim can be settled in a matter of seconds.
CUSTOMER CASE VIDEO
“We have reached another important milestone in digitalization of our core processes. Scalepoint’s SaaS claims solution has proven to be easy and fast to implement as an integrated part of the claims automation process. With this step, we deliver an even better experience to claimants as it becomes easier, faster and more convenient to register and settle claims.”
Ralph Echensperger
Chief Claims Officer, Zurich Switzerland
ClaimShop functionality
Settlement
The Settlement module provides a smooth claims journey for your customers and the most efficient possible workflow for you.
AI (Rules engine)
The AI modules offer a whole range of opportunities to automate processes and streamline workflows across your claims department.
Shop
The Shop module allows your customer to either have settlement transferred to his/her account, purchase a product or buy a voucher.
Business services
In order to maximise the value of the solution Scalepoint provides various business services including:
Procurement
Ensuring great suppliers with the best discount. We always scout for new suppliers and optimise existing suppliers
Data management
Turn agreements into data to make sure prices, product descriptions etc. always are up to date
Support
Help the claimant with questions around the shop experience
Finance
Handles the whole cash flow and ensures payment suppliers and claimants
Quick and smooth implementation
Go live in 3-6 months
Simple and straightforward implementation including planning, workshops, integration and training
Dedicated implementation team
Highly professional implementation team assuring low-risk and low-hassle implementation based on 20+ years of best practice
Smooth integration to core system
Easy access to general claim and payment data by integrating with your existing core system
Implementation process
A unique SaaS delivery model
Our delivery model is multi-tenant SaaS. That means you share the solution with other insurance companies and enjoy economies of scale. The solution is preconfigured with country layers but can be adapted to your exact needs. Implementation takes months instead of years, saving significant costs.
Customer journey
My bicycle is gone!
I’m registering my claim online
How much money will I get?
How fast can I get my new bicycle?
Yeah – I got my new bicycle and discounts!
Explore our other solutions
CORE
A complete and intuitive core system (PAS), which digitises all policy and claims processes and can easily be customised to your business.
HUB
Automate repair processes for motor, property and health. Benefit from a solid ecosystem of claims suppliers and settlement tools. Provide online access to service partners and end-customers.
See our solutions in action
Book a demo and discover how we can automate your insurance processes.